NDIS Support Services Terms and Conditions
Welcome to Bright Future Support Group. These terms and conditions outline the agreement between our service and our valued NDIS participants. Our goal is to provide clear, transparent, and supportive services tailored to your needs.
1. Service Delivery & Responsibilities
- Services are delivered according to your NDIS plan and specific goals.
- Both parties agree to treat each other with respect and dignity.
- Any changes to service times or locations must be communicated within 24 hours.
- We adhere to all NDIS Quality and Safeguards Commission standards.
2. Feedback and Continuous Improvement
We value your feedback as a vital part of our improvement process. Participants have the right to provide feedback or make a complaint at any time without fear of retribution.
3. Payments and Cancellation Policy
- Billing is processed in accordance with the NDIS Pricing Guide.
- Cancellation fees may apply for short-notice cancellations (less than 2 business days).
- Travel charges (0108) are applied as per the agreement.
Cancellation
We understand that plans can change. To ensure we can support as many participants as possible, we require a minimum of 24 hours' notice for any booking cancellations. Cancellations made with less than 24 hours' notice may incur a cancellation fee as per NDIS price guide guidelines. Please contact our support hub directly to manage your bookings.
Privacy & Data Usage
Information Collection
We collect personal information necessary to provide high-quality NDIS support services. This includes contact details, health information, and support plans, all managed with the strictest confidentiality and aligned with NDIS standards.
Data Usage & Protection
Your data is used solely for service delivery, management, and compliance with legislative requirements. We implement robust security measures to protect your data from unauthorized access, ensuring your privacy is never compromised.
Your Rights & Feedback
Participants have the right to access their information and request corrections. We welcome feedback regarding any aspect of our service delivery or data handling, ensuring a transparent and respectful partnership in your care journey.
Client Rights & Responsibilities
Respect & Courtesy
Treat support workers and staff with courtesy and respect, fostering a safe and professional environment for everyone involved.
Safety Standards
Ensure a safe workspace for staff visitations by following agreed-upon safety measures and reporting potential hazards.
Providing Information
Share accurate information about your support needs and provide timely notice for changes to scheduled visits or requirements.
Cooperation & Engagement
Work collaboratively with your support team to set realistic goals and participate in periodic reviews of your service plans.